FAQ

We, slimesweetpea LLC, reserve the right to refuse service to anyone for any reason at any time, without notice.

SLIME IS NOT EDIBLE! DO NOT CONSUME!
We, at slimesweetpea LLC, are not responsible for any damages from negligence or improper use of our products.

Keep in mind that it is normal for slimes to melt during shipping. Please continue to read below on how to deal with sticky/melted slime or watch our how-to video on our TikTok page @slimesweetpea.

RESTOCK INFO:

When do you restock?
We restock new slimes every Friday at 6pm EST, unless otherwise stated. Follow our Instagram (@slime.sweetpea) and TikTok (@slimesweetpea) to get updates on new arrivals, shop openings/closures, etc.

I have a question about the restock. How do I ask you?
You can send us an email at slime.sweetpea@gmail.com. It may take us at least 48 hours to respond.

SHIPPING/ORDER INFO:

What should I expect in my package?
All packages will come with the slime(s) you purchased. We now provide a small slime care guide with every order.
Borax is only included upon request. If desired, write "BORAX" in the notes section at check out. (Borax is used to create "activator," which is a solution to help to combat the stickiness of your slime. Dissolve the provided 1 tsp of borax into 1 cup of warm water. Add small amounts of this solution into your slime, kneading as you go, until you reach your desired texture.)

I just ordered. Where is my order? When is it going to ship? How do I track my package?
Our current processing time is 4–7 business days, weather permitting. Please note that this timeframe is in addition to the transit/shipping period, which may take up to an additional week. You will receive an email confirmation on the day your order ships, along with a tracking number to monitor your package’s progress.
Once your package has been picked up by the postal carrier (USPS, UPS, DHL), it is unfortunately beyond our control. If your order has not arrived within the expected timeframe, we kindly recommend contacting your local post office first, as they are best equipped to provide the most accurate delivery updates.
Please be aware that we are unable to offer refunds, exchanges, or store credit for packages lost or damaged during transit by postal services. However, should you encounter any delivery issues, we encourage you to reach out to us after contacting the carrier, and we will do our utmost to assist you in finding a resolution.

My tracking says my package has been "delivered," but I haven't received my package. What do I do?
If your package has not arrived, we recommend contacting your local post office immediately. All orders are carefully packaged and handed over to the designated shipping carrier in a timely manner. You may also wish to check with neighbors, building management, or your front desk to see if the package was received on your behalf.
If your shipping carrier is USPS and your package remains unlocated, you can file a Missing Mail Request HERE to initiate a formal search.
Please note that Slimesweetpea LLC is not responsible for lost or misplaced packages resulting from carrier error, mishandling, or incorrect addresses provided at checkout. Refunds or exchanges will not be issued in such cases.
However, once you’ve contacted USPS, feel free to reach out to us at slime.sweetpea@gmail.com, and we will do our best to work with you toward a possible resolution.

I accidentally made a duplicate order. What do I do?
If you have accidentally placed a duplicate order, please email us immediately. We are happy to cancel the duplicate order, provided it has not yet been shipped.
If the order has already been dispatched before we are notified, you acknowledge full responsibility for the cost of all items, including any duplicate products. Should you choose to return the duplicate items, you will receive store credit for the product cost, minus a 55% restocking fee per slime to account for product loss.
In the event that we reach out regarding a potential duplicate order and do not receive a response within 48 hours, both the original and duplicate orders will be canceled.

I accidentally entered the wrong address. I need to modify the address. Etc.
If you need to update your shipping address, please email us as soon as possible. We are happy to make any necessary modifications prior to shipment.
Please note that if a package is shipped to an incorrect address due to customer error, the customer will be responsible for any additional fees or losses incurred as a result.

I sent the package back to you because I had to pay an extra fee at customs. Can I get a refund?
International shipments:*(Currently not shipping internationally due to issues with customers refusing to pay custom fees.)
All extra fees (outside of our website) are 100% the customer's responsibility. If we receive a returned package because the customer refuses to pay extra postal fees, there will be no refunds or exchanges or store credit given. By purchasing on our website, you agree to all of the mentioned above.

REFUNDS/ORDER ISSUES:

Can I get a refund or exchange?
No. All sales are final. Please refer to our Returns & Exchanges page.
If you have an issue with your order, please do not hesitate to contact us. We will try to work with you to rectify the problem in every way we can.

My slimes arrived damaged/leaked! What can I do?
All orders are carefully packaged with protective materials to ensure safe delivery. However, Slimesweetpea LLC is not responsible for any damage, loss, or mishandling that may occur during transit, as these matters are beyond our control once the package has been transferred to the postal carrier.
If you experience an issue with your delivery, we recommend filing a claim directly with your local post office. You are also welcome to contact us at slime.sweetpea@gmail.com, and we will do our best to assist you where possible.

What will happen if I purchase with my parent's card without permission?
By placing an order with us, you confirm that you are either 18 years of age or older, or have obtained permission from a parent or legal guardian to make the purchase. Any transactions made without the cardholder’s consent are the sole responsibility of the purchaser and may be subject to legal action under U.S. law. Please refer to our Terms & Conditions for more information.
If you are a parent or guardian and your child has placed an order without your authorization, please contact us at slime.sweetpea@gmail.com to request a cancellation. We are happy to accommodate cancellation requests, provided the order has not yet been shipped. Once an order has been dispatched, we are unable to issue a refund.

My order never arrived but I forgot to inform you. It's been over 2 weeks. What do I do?
If more than two weeks have passed since your order was shipped and we did not receive any communication from you within that time frame, we regret that we are unable to offer refunds or exchanges.
As we are not able to monitor the status of each individual order, it is the responsibility of the buyer to track their shipment. For any delivery issues, we recommend contacting the postal carrier directly, as Slimesweetpea LLC is not responsible for delays, loss, or mishandling caused by the postal service.
If tracking information indicates that the package has been delivered, we consider the order fulfilled and cannot provide refunds or exchanges for such cases. We appreciate your understanding and cooperation.
However, please reach out to us if the USPS after reaching out to the USPS and we will do what we can to help.

SALE ITEMS:
All sale items may or may not be under-activated. These slimes are not worth any less than the regular priced items. If they arrive under-activated, please refer to our "how to activate melted slime" video on TikTok.

MISCELLANEOUS:

What ingredients do you use to make your slime?
Our slimes are primarily made with PVA (polyvinyl alcohol) glue. Additional ingredients may include borax powder, vegetable glycerin, liquid watercolor, air-dry clay, glitter, skin-safe pigment powder, skin-safe fragrance oils, sodium polyacrylate polymer, styrofoam, lotion, food coloring, and contact lens solution.
If you have known sensitivities or allergies to any of these ingredients, we strongly advise against using our products. Discontinue use immediately if you experience any signs of irritation or adverse reaction.
Slimesweetpea LLC is not liable for any allergic reactions, sensitivities, or other issues that may arise from the use of our products.

How long will my slime last?
When handled properly, slime can last well over a year, depending on the type. To maintain its quality, please ensure your hands are thoroughly washed with soap and completely dried before handling the slime. Unwashed hands can cause immediate stickiness and leave residue, while warm or hot hands may also increase stickiness—applying a small amount of lotion or moisturizer can help reduce this effect.
Extended playtime may cause slime to dry out and harden. In such cases, you can restore its texture by adding a small amount of lotion or a basic slime activator. Conversely, if slime is left unused for an extended period, especially in warm temperatures, it may melt and become glue-like. Please refer to the instructions below for guidance on how to restore melted or sticky slime.

How to fix melted or sticky slime:
(Please refer to our Tiktok page for video instructions on how to make & use slime activator).
Add 1 tsp of borax into 1 cup of warm water to create slime "activator," which is a liquid solution that will help re-activate sticky or melted slime. Make sure the borax is completely dissolved before use. Add activator in small amounts into the melted/sticky slime and knead after each time, stopping when you reach your desired texture. Make sure you do not add too much or else the slime will become stiff, hard, and/or easy to tear.

Tips on how to care for your slime:

- Always wash your hands thoroughly with soap and water before AND after playing with slime.
- Play with slime on a clean surface. Try to keep the slime on top of the table to avoid getting on clothing, carpets, etc.
- If you play with the same slime daily, it is normal for the slime to get stiff and dry out. For butter slimes, cloud slimes, or white glue slimes, you can add a bit of lotion or glycerin (recommended) to make it stretchy. For clear slimes, jelly slimes, or icee slimes, you can add a bit of clear glue or glycerin (recommended) to get it stretchy. When the slime is untouched for an extended period of time, it is normal for it to become sticky or melt. Refer to the "how to fix melted or sticky slime" section above for tips on maintaining your slime.

*Keep in mind that all slimes may eventually deteriorate in one form or another (deflate, dry out, stiffen, develop a weird stench, melt, etc.). Please discard using your own discretion.

My clay arrived dried out! Can I get a replacement?
We’re sorry, but we do not offer exchanges, refunds, or replacements for issues resulting from natural causes. Clay slimes are intended to be mixed and played with shortly after purchase. Over time, it is normal for clay components to dry out. To help rehydrate dried clay pieces, we recommend placing them in an airtight container with a damp paper towel surrounding them. With time, this may help restore some of the softness.

Can I resell a product I buy from you?
We do not support or authorize the resale of our products. However, once a product is purchased from our website, its use is at the discretion of the buyer. Please be advised that we are not responsible for the quality, condition, or hygiene of any items purchased through third-party resellers. Such products are not representative of our brand, and we cannot guarantee their authenticity or safety.

BY PURCHASING FROM OUR WEBSITE, SALLYSWEETPEA.COM, YOU, THE CUSTOMER AND BUYER, AGREE TO BE IN FULL KNOWLEDGE AND AGREEMENT WITH EVERY AFOREMENTIONED STATEMENT ABOVE, POLICIES PAGE, FEES PAGE, AND TERMS AND CONDITIONS PAGE.