FAQ
We, slimesweetpea LLC, reserve the right to refuse service to anyone for any reason at any time, without notice.
SLIME IS NOT EDIBLE! DO NOT CONSUME!
We, at slimesweetpea LLC, are not responsible for any damages from negligence or improper use of our products.
Keep in mind that it is normal for slimes to melt during shipping. Please continue to read below on how to deal with sticky/melted slime or watch our how-to video on our TikTok page @slimesweetpea.
RESTOCK INFO:
When do you restock?
We restock new slimes every Friday at 6pm EST, unless otherwise stated. Follow our Instagram (@slime.sweetpea) and TikTok (@slimesweetpea) to get updates on new arrivals, shop openings/closures, etc.
I have a question about the restock. How do I ask you?
You can send us an email at slime.sweetpea@gmail.com. It may take us at least 48 hours to respond.
SHIPPING/ORDER INFO:
What should I expect in my package?
All packages will come with the slime(s) you purchased. We now provide a small slime care guide with every order.
Borax is only included upon request. If desired, write "BORAX" in the notes section at check out. (Borax is used to create "activator," which is a solution to help to combat the stickiness of your slime. Dissolve the provided 1 tsp of borax into 1 cup of warm water. Add small amounts of this solution into your slime, kneading as you go, until you reach your desired texture.)
I just ordered. Where is my order? When is it going to ship? How do I track my package?
Our current processing time is 4-7 business days (weather permitting). In addition to this processing time, there is also the transit/shipping time, which can be an additional week. You will receive an email confirmation on the day your package is shipped. All orders will receive a tracking number that can be used to track your package. Once the postal service (USPS, UPS, DHL) picks up your package, it is out of our control. If your order has not arrived, please contact your local post office. They will be the only ones who would be able to provide the most accurate updates on your package. There will be absolutely no refunds or exchanges or store credit for packages damaged or lost due to postal services. Emails with such demands will not be answered. Customers who do not respect our conditions will be blacklisted and exposed at our own discretion.
My tracking says my package has been "delivered," but I haven't received my package. What do I do?
You will need to contact your local post office immediately. Your items were packaged with care, shipped out, and handed over to the appropriate shipping carrier. You can call your local post office to see if they have it in their possession or ask your neighbors/front desk if they received a package in your name. If your shipping carrier is USPS and your package has still not yet been identified, you can file a Missing Mail request HERE and you will be able to get aid in the search of your package. We, at slimesweetpea LLC, are not responsible for lost or misplaced packages due to the mishandling and fault of the shipping carriers or incorrect addresses entered at checkout. No refunds or exchanges will be given due to this matter.
I accidentally made a duplicate order. What do I do?
Please email us immediately and we would be more than happy to cancel the duplicate order, before it gets shipped out! If your order gets shipped out before you let us know, you agree to be 100% responsible for the cost of the slimes, including the duplicate slime(s). If you return the duplicate slime, you will receive store credit for the cost of slime, with the 55% slime loss fee applied per slime. If we reach out about a duplicate order and don't receive an email and/or a response within 48 hours, both the original and duplicate order(s) will be cancelled and refunded with a 55% slime loss fee applied to each slime.
I accidentally entered the wrong address. I need to modify the address. Etc.
Please email us immediately and we would be more than happy to modify and edit the address for you! If the package gets shipped out to an incorrect address, due to the customer's negligence, the customer is responsible for all fees that will apply thereafter.
International shipments:
I sent the package back to you because I had to pay an extra fee at customs. Can I get a refund?
All extra fees (outside of our website) are 100% the customer's responsibility. If we receive a returned package because the customer refuses to pay extra postal fees, there will be no refunds or exchanges or store credit given. By purchasing on our website, you agree to all of the mentioned above.
REFUNDS/ORDER ISSUES:
Can I get a refund or exchange?
No. All sales are final. Please refer to our Returns & Exchanges page.
My slimes arrived damaged/leaked! What can I do?
All packages are packed with sufficient layers to ensure secure delivery. We are not responsible nor do we have control over how the package is handled or mishandled by the mail carriers. Please file a complaint to your local post office. You may email us at slime.sweetpea@gmail.com about this matter and we can try to accommodate accordingly. However, please be advised that we do not guarantee a response, a refund or an exchange.
What will happen if I purchase with my parent's card without permission?
When purchasing from us, you agree that you are either over 18 years of age or have a guardian's permission to purchase slime. All purchases made without the credit card holder's consent will be the customer's responsibility and the customer may be prosecuted via the U.S. court system. Refer to our Terms & Conditions for further information. If you are a parent and your child places an order without permission, please email us at slime.sweetpea@gmail.com and request a cancellation of order. We would be more than happy to cancel the order for you. The cancellation must be made before the order gets shipped out. If the order has been shipped, no refunds will be given.
My order never arrived but I forgot to inform you. It's been over 2 weeks. What do I do?
If it's been over two weeks since your package was shipped out yet we never received an email from you about it, there will be no refunds or exchanges given. We are unable to keep track of every single order and/or the delivery times for each one so it is up to the buyer to keep track of the packages' whereabouts. Please reach out to the postal service used to track your package because we, at slimesweetpea LLC, are unable to rectify an issue that is the responsibility of the postal service. If the postal service tracking says the package has been delivered, we deem it as delivered and do not offer refunds or exchanges regarding this matter.
MISCELLANEOUS:
What ingredients do you use to make your slime?
The main ingredient we use in our slimes is PVA glue. Our slimes also contain borax powder, vegetable glycerin, liquid watercolor, air-dry clay, glitter, skin-safe pigment powder, skin-safe fragrance oils, sodium polyacrylate polymer, styrofoam, lotion, food-coloring, contact solution. If you are sensitive or allergic to any of the aforementioned products, please refrain from using our slimes. STOP immediately if you experience any irritation. We, at slimesweetpea LLC, are not responsible for any allergic reactions, etc. that customer's may potentially face while using our products.
How long will my slime last?
When slime is handled with care, it can last well over a year (depending on the type of slime). Please WASH YOUR HANDS (with soap, making sure to fully dry them before playing with slime). Most slimes will immediately grab onto unwashed hands, making your hands feel sticky with residue. Slimes can also stick to warm/hot hands so use a bit of lotion/moisturizer if needed. If a slime is played with for long periods of time, it will dry out and harden. Use lotion or a regular slime base to soften up the slime. If slime is left sitting for too long, especially in warm temperatures, it will melt and become like glue. Please read below to see how to fix melted/sticky slime.
How to use the borax you received to make slime activator:
(Please refer to our Tiktok page for video instructions on how to make & use slime activator).
Use the provided borax (1 tsp) and dissolve into 1 cup of warm water. Use in small amounts onto the melted/sticky slime and knead after each time, stopping when you reach your desired texture. Make sure you do not add too much or else the slime will become stiff, hard, and/or easy to tear.
Tips on how to care for your slime:
- Always wash your hands thoroughly with soap and water before AND after playing with slime.
- Play with slime on a clean surface. Try to keep the slime on top of the table to avoid getting on clothing, carpets, etc.
- If you play with the same slime daily, it is normal for the slime to get stiff and dry out. For butter slimes, cloud slimes, or white glue slimes, you can add a bit of lotion or glycerin (recommended) to make it stretchy. For clear slimes, jelly slimes, or icee slimes, you can add a bit of clear glue or glycerin (recommended) to get it stretchy.
*Keep in mind that all slimes may eventually deteriorate in one form or another (deflate, dry out, stiffen, develop a weird stench, melt, etc.). Please discard using your own discretion.
Where is my charm?!
All charms, for any and every slime applicable, are always only available until supplies last. This is stated in every product listing description. There are no refunds or exchanges given due to an unavailable charm.
My clay arrived dried out! Can I get a replacement?
No. We will not give exchanges, refunds, or replacements for a natural cause. Clay slimes are meant to be mixed in and played with soon after receiving the slime. Overtime, it is natural for clays to dry out. This is a negligence that you, as the customer, are responsible for.
Can I resell a product I buy from you?
We do NOT allow for resale. Anyone who is caught reselling our products will be placed on our blacklist and will be publicly exposed to our followers and other slime shops. We are not responsible for the quality and hygiene of any resold products.
BY PURCHASING FROM OUR WEBSITE, SALLYSWEETPEA.COM, YOU, THE CUSTOMER AND BUYER, AGREE TO BE IN FULL KNOWLEDGE AND AGREEMENT WITH EVERY AFOREMENTIONED STATEMENT ABOVE, POLICIES PAGE, FEES PAGE, AND TERMS AND CONDITIONS PAGE.