Frequently asked questions
What is the return policy?
Due to the handmade nature of our slimes, we do not offer refunds, exchanges, or returns. However, customer satisfaction is very important to us—if you’re not completely happy with your order, please reach out to us at slime.sweetpea@gmail.com, and we’ll do our best to make it right.
When do you restock new slimes?
New slimes are stocked every Friday at 6pm ET. Follow our Instagram and Tiktok for more information.
When will I get my order?
We will work quickly to ship your order as soon as possible. Our current processing times are 7-10 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I have delivery issues! What do I do?
For any delivery-related concerns, please contact USPS directly at 1 (800) 275-8777 for assistance. For any additional support, please don't hesitate to contact us at slime.sweetpea@gmail.com.
My slime melted! What do I do?
Dissolve 1 teaspoon of borax powder into 1 cup of warm water. This solution, known as a slime activator, can be used in small amounts to restore melted or sticky slime. When using the activator, add it gradually - only a few drops at a time - to avoid over-activating the slime, which may result in a tough or rubbery texture.