Contact Us

Contact Us
Have questions or need assistance? We’re here to help.
Please reach out using the email address below and we will get back to you as soon as possible.

Email: info@sallysweetpea.com
Business Hours: Monday - Friday (excluding holidays)

Frequently asked questions

Due to the handmade nature of our slimes, we do not offer refunds, exchanges, or returns. However, customer satisfaction is very important to us—if you’re not completely happy with your order, please reach out to us at slime.sweetpea@gmail.com, and we’ll do our best to make it right.

New slimes are stocked every Friday at 6pm ET. Follow our Instagram and Tiktok for more information.

We will work quickly to ship your order as soon as possible. Our current processing times are 4-7 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

For any delivery-related concerns, please contact USPS directly at 1 (800) 275-8777 for assistance. For any additional support, please don't hesitate to contact us at slime.sweetpea@gmail.com.

Dissolve 1 teaspoon of borax powder into 1 cup of warm water. This solution, known as a slime activator, can be used in small amounts to restore melted or sticky slime. When using the activator, add it gradually - only a few drops at a time - to avoid over-activating the slime, which may result in a tough or rubbery texture.

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